FAQ & Help Center

Our standard process involves eight clear steps: from inquiry & quotation, pattern making, sample development & approval, to mass production, quality inspection, and logistics. To understand each step in detail, please visit our [Process Page].

We pride ourselves on supporting small batches. The MOQ for most categories is 50 pieces per style per color. For simpler styles or using stock fabrics, it could be even lower. Please inquire for specifics.

We are a manufacturer with our own factory. Our facility, located in [City, China], spans over 3200㎡ with 4 production lines and 100+ staff. This allows us to tightly control quality, cost, and timelines. See factory photos and details on our [About Us page].

We serve global startup brands, e-commerce sellers, designers, and corporate clients. As a supply chain partner for several leading international fashion companies, we have a mature system for high standards. While we don’t disclose specific brands for privacy, we can share anonymized success stories.

Standard samples typically take 5-7 working days. The sample cost varies by complexity and is fully refunded when the subsequent order reaches 100 pieces. It's our investment in your brand's start.

Ideally, a Tech Pack with sketches, size specs, fabric, and construction details. If not, just send sketches or reference images - our team can help refine details.

Our goal is a perfect sample. We typically include 2-3 rounds of free revisions until you're satisfied with fit, size, and workmanship. Further major changes may incur cost, communicated upfront.

Absolutely. Based on your design and target price, our experts offer free fabric recommendations. We can also send you free physical fabric swatches for accurate decision-making.

Bulk production typically takes 30-45 days (4-6 weeks) after sample approval. Exact timing depends on order complexity, fabric availability, and schedule. Your dedicated manager provides a precise timeline upon order confirmation.

Yes, schedules are locked upon order confirmation. You'll have a dedicated account manager who proactively updates you via email or your preferred method (e.g., WhatsApp) with progress and photos at key milestones.

Yes. We have a VIP channel for returning clients and can evaluate rush orders based on capacity. Expediting may incur a premium. Please communicate your needs early, and we'll do our best.

We enforce a strict 3-4 stage inspection process, including fabric check, in-line inspection (during production), and final random inspection of finished goods.

We aim for "zero-defect" delivery. If issues arise, please provide detailed photos and descriptions within 7 days of receipt. We'll investigate immediately and take responsibility through rework, replacement, or compensation to resolve it.

We offer door-to-door shipping from China worldwide. We arrange express (DHL/UPS/FedEx), air, or sea freight per your budget/timeline, and prepare all necessary customs documents (commercial invoice, packing list, certificate of origin). Freight cost is borne by the client.

We accept Bank Transfer (T/T), the most common method. Standard terms: 30% deposit to start production, 70% balance before shipment. Flexible terms are negotiable for returning clients.

We take IP protection seriously. A Non-Disclosure Agreement (NDA) can be signed before project start. All your design files and communications are kept strictly confidential and never shared with third parties.